Cancellation and Refund Policy

We understand that travel plans can change, and we aim to provide you with clear and fair cancellation and refund terms and conditions. Please carefully read and understand our cancellation and refund policy before making any bookings on our platform. The following are the Cancellation and Refund Policies of Hydra Travels:

Booking Cancellation

We are offering non-refundable flight tickets on our website with most airlines. However, some airlines provide refundable tickets, and you are free to claim refunds against any cancellation on such airlines.
You may request to cancel your booking at any time subject to the terms and conditions in this policy.
You must submit cancellation requests via customer support
The flight tickets that have the provision for cancellation needs to be done by placing a cancellation request with the customer service center before the flight departure. You must also be aware that we do not provide any guarantee of booking cancellation and refund.
You can use the credit amount from their refund for future travel with the same airline within the specified time frame. If you want to gain additional information about the same, you can contact the specific airline for further details.
If you want to book tickets by redeeming your airline credit, you must be aware that you must pay the fare differences, penalty, and booking fee, if any.
All the above procedures are managed by the airfare rules and policies of the respective airline, and we, as a travel company, have no right to control them.
We are primarily a flight-booking platform and do not offer any other representations for the fee we charge.
Our professional team provides support and guidance for planning, searching, and booking flights on our website to the customers based on availability and many other factors, of which we have complete expertise.

Cancellation Fees

Cancellation fees and refund eligibility may vary according to the type of travel service and other factors.
You will have to bear extra cancellation charges, service charges, or administrative fees by different service providers
Cancellation fees will be deducted from the refund amount automatically.

Flexible Bookings: If you cancel a booking within the cancellation period, we may charge a cancellation fee which will depend on the supplier's policy and will be clearly stated during the booking process.
Non-Refundable Booking: Non-refundable bookings typically do not offer any refunds or modifications. Please review the booking details carefully before making a non-refundable reservation.

Cancellation Period

Flexible Bookings: For bookings with a "Flexible" cancellation policy, you may cancel or modify your reservation up to a few hours/days before the scheduled check-in or your travel date. Cancellations made within this period will be subject to the cancellation fees outlined in this policy.

Non-Refundable Bookings: Some bookings that offer discounted or non-refundable rates, may not be eligible for cancellation or refunds. Please read the specific terms and conditions of your booking.

Cancellation Process

Online Cancellation: To cancel your booking, log in to your account on our website, go to the "My Bookings" section, and follow the cancellation instructions.During this process, You will need your booking reference number, so keep it handy.

Contact Customer Support: If you face any issues while canceling your booking online on our website or have questions about the cancellation process, you can contact our customer support team for assistance.

Refund Eligibility

Refund Eligibility is subject to the terms and conditions of the individual service providers, like flights, hotels, etc.
We mostly offer non-refundable bookings on our website; however, some bookings are refundable or are applicable for partial refund, as per the service provider's terms.
You must review the cancellation and refund policies of specific service providers before making bookings.

Refund Process

Once we receive your cancellation request, we will coordinate with the relevant service providers and process your refund at the earliest.
Acceptance of cancellation doesn't mean you're eligible for refund. We will notify you regarding the refund after confirmation.
To obtain the refund, the You must place a flight cancellation request within 24 hours of booking, if applicable.
If you have not taken the flight and informed our agents about the flight cancellation, they can avail of a trip protection refund within ten days of purchase.
The airline always permits the cancellation and refund request put by you with a specific airline.
If a ‘No show’ is marked against any reservation and if the refund is permitted by the airline against 'No Show,' then you will receive the refund without fail.
We do not guarantee any timeline for clearing any cancellation and refund application. We look into every cancellation and refund request in a serial order.
We will notify you with an email whenever your cancellation appeal is accepted after you place your request with our support executive with a reference for future correspondence.
The above does not authorize you to get the refund automatically. We will send your request to the concerned airline to start the refund process according to their rules and regulations.
In all the cancellation procedures, the service fee is non-refundable, and the exact amount charged at the time of the original flight booking will be deducted.
Ultimately the airline decides to process the refund, and it may take 60-90 days to finish the process from the date of the cancellation request.
Refund Processing: If you are eligible for a refund according to the cancellation and refund policy of your booking, we will process the refund as quickly as possible. Refunds will be made to your original payment method that you used while making the booking.
Refund Timing: The timing of your refund may vary depending on your payment method, the supplier's policies, and your financial institution. Please allow a reasonable time for the refund to be processed.
Partial Refunds: In some cases, you may be eligible for a partial refund if you cancel a portion of your booking. The amount refunded will depend on the supplier's policy and the specific details of your booking.

Modification of Booking

You can modify your booking according to the service providers terms and policies.
However, you will have to pay the modification fees and fare differences if any while making modifications to your booking.

8.8 Force Majeure and Exceptional Circumstances

Unforeseen Events: We understand that unforeseen events, such as natural disasters or government-imposed travel restrictions, can disrupt travel plans. In such cases, our cancellation policy may be adjusted to accommodate these exceptional circumstances.
Communication: We will make every effort to communicate any changes to your booking or cancellation policy in the event of force majeure or exceptional circumstances.

Supplier-Specific Policies

Tours and Activities: Some tours and activities may have unique cancellation policies imposed by the supplier. These policies will be clearly communicated to you during the booking process.
Accommodations: Accommodation providers, such as hotels or vacation rentals, may have their own cancellation policies. Please review these policies before booking, as they may differ from our general policy.

No-Show Policy

No-Show: If you do not arrive on the specified date and time for your booking and do not cancel in advance, it may be considered a no-show. No-shows are typically not eligible for refunds.

Changes and Modifications

Booking Changes: If you need to modify your booking, such as changing the dates or number of guests, please check the booking details for the modification policy. Some changes may be subject to fees or availability.

Guest Responsibilities

Communication: It is your responsibility to communicate any changes or cancellations promptly. Failure to do so may result in the enforcement of the cancellation policy.

Contact Information

Customer Support: If there are any questions or concerns regarding cancellation policy, please contact our customer support team for guidance.